Provided through a variety of vendors, depending on which medical insurance carrier you choose
For your convenience and peace of mind, all of the Alera Group medical plan options include Virtual Care Services. Virtual care allows you to talk to a doctor, therapist, or medical expert anywhere you are by phone or video. You can get immediate access to doctors for urgent care or schedule an appointment. Virtual care cannot replace in-person care for serious health issues.
| Looking for information about the 2025 Virtual Care Services? See Virtual Care Services (2025). |
Virtual Care Providers
Who provides Virtual Care Services depends on the medical insurance carrier you choose:
- UMR members can access virtual care through Accolade Care.
- Blue Cross Blue Shield (BCBS) members can access virtual care through BCBS Virtual Primary Care.
- Surest Members can access virtual care through Surest.
- California colleagues in a Kaiser medical plan can access virtual care through Kaiser.
- Propel colleagues in a Premera medical plan can access virtual care through Premera.
Your cost for virtual care visits depends on your medical plan. Check your medical plan carrier for details.